:root{--bg: #f5f6f8;--panel: #ffffff;--border: #e2e5ea;--text: #1a1d23;--text-muted: #6b7280;--accent: #16a34a;--accent-soft: #86efac;--danger: #dc2626}*{box-sizing:border-box}body{margin:0;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--text)}button{cursor:pointer;font-family:inherit}input,select{font-family:inherit}.center-screen{display:flex;align-items:center;justify-content:center;height:100vh;width:100%}.login-card{display:flex;flex-direction:column;gap:12px;width:320px;padding:32px;background:var(--panel);border-radius:12px;border:1px solid var(--border)}.login-card h1{margin:0 0 8px;font-size:20px}.login-card label{display:flex;flex-direction:column;gap:4px;font-size:13px;color:var(--text-muted)}.login-card input{padding:8px 10px;border-radius:6px;border:1px solid var(--border);font-size:14px}.login-card button{margin-top:8px;padding:10px;border-radius:6px;border:none;background:var(--accent);color:#fff;font-weight:600}.error-text{color:var(--danger);font-size:13px;margin:4px 0 0}.app-shell{display:flex;height:100vh}.sidebar{width:220px;background:var(--panel);border-right:1px solid var(--border);display:flex;flex-direction:column;padding:20px 16px}.brand{font-weight:700;font-size:16px;margin-bottom:24px}.sidebar nav{display:flex;flex-direction:column;gap:4px;flex:1}.sidebar nav a{text-decoration:none;color:var(--text);padding:8px 10px;border-radius:6px;font-size:14px}.sidebar nav a.active{background:#f0fdf4;color:var(--accent);font-weight:600}.sidebar-footer{border-top:1px solid var(--border);padding-top:12px;display:flex;flex-direction:column;gap:8px}.user-chip{display:flex;flex-direction:column;font-size:13px}.user-name{font-weight:600}.user-role{color:var(--text-muted);font-size:11px;text-transform:uppercase}.btn-link{background:none;border:none;color:var(--text-muted);font-size:13px;text-align:left;padding:0}.main-content{flex:1;overflow:auto;padding:0}.inbox-layout{display:flex;height:100vh}.inbox-list-panel{width:320px;border-right:1px solid var(--border);background:var(--panel);display:flex;flex-direction:column}.filter-tabs{display:flex;gap:4px;padding:12px;border-bottom:1px solid var(--border)}.filter-tabs button{flex:1;border:none;background:var(--bg);padding:8px;border-radius:6px;font-size:12px;color:var(--text-muted)}.filter-tabs button.active{background:var(--accent);color:#fff}.conversation-list{list-style:none;margin:0;padding:0;overflow-y:auto}.conversation-list li{padding:12px 16px;border-bottom:1px solid var(--border);cursor:pointer}.conversation-list li:hover{background:var(--bg)}.conversation-list li.active{background:#f0fdf4}.conversation-row{display:flex;justify-content:space-between;align-items:center}.conversation-row.secondary{margin-top:2px;font-size:12px;color:var(--text-muted)}.contact-name{font-weight:600;font-size:14px}.conversation-time{font-size:11px;color:var(--text-muted)}.last-message{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:220px}.badge{display:inline-block;font-size:10px;padding:2px 6px;border-radius:999px;margin-top:4px}.badge-assigned{background:#eef2ff;color:#4338ca}.badge-closed{background:#f3f4f6;color:var(--text-muted)}.empty-state{padding:24px;color:var(--text-muted);font-size:14px;text-align:center}.inbox-chat-panel{flex:1;display:flex;flex-direction:column}.chat-window-layout{flex:1;display:flex;min-height:0}.chat-window{flex:1;display:flex;flex-direction:column;min-width:0}.btn-secondary.active{background:var(--accent);color:#fff;border-color:var(--accent)}.chat-header{display:flex;justify-content:space-between;align-items:center;padding:16px 20px;border-bottom:1px solid var(--border);background:var(--panel)}.chat-header h2{margin:0;font-size:16px}.chat-subtitle{font-size:12px;color:var(--text-muted)}.chat-actions{display:flex;gap:8px;align-items:center}.assign-dropdown{padding:6px 8px;border-radius:6px;border:1px solid var(--border);font-size:13px}.btn-secondary{padding:6px 12px;border-radius:6px;border:1px solid var(--border);background:#fff;font-size:13px}.message-list{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:8px}.message-bubble{max-width:60%;padding:8px 12px;border-radius:12px;font-size:14px}.message-bubble.in{align-self:flex-start;background:var(--panel);border:1px solid var(--border)}.message-bubble.out{align-self:flex-end;background:var(--accent);color:#fff}.message-bubble p{margin:0}.message-time{display:flex;align-items:center;gap:4px;font-size:10px;opacity:.7;margin-top:4px}.status-icon{font-size:11px}.status-read{color:#60a5fa;opacity:1}.status-failed{color:#fca5a5;opacity:1;font-weight:600}.notes-panel{width:260px;border-left:1px solid var(--border);background:var(--panel);display:flex;flex-direction:column;padding:16px;gap:12px;overflow-y:auto}.notes-header{display:flex;justify-content:space-between;align-items:center}.notes-header h3{margin:0;font-size:14px}.notes-hint{margin:0;font-size:12px;color:var(--text-muted)}.notes-list{display:flex;flex-direction:column;gap:8px;flex:1}.note-card{background:#fffbeb;border:1px solid #fde68a;border-radius:8px;padding:10px}.note-card p{margin:0 0 6px;font-size:13px;white-space:pre-wrap}.note-meta{font-size:11px;color:var(--text-muted)}.notes-form{display:flex;flex-direction:column;gap:8px}.notes-form textarea{padding:8px 10px;border-radius:6px;border:1px solid var(--border);font-size:13px;font-family:inherit;resize:vertical}.notes-form button{padding:8px;border-radius:6px;border:none;background:var(--accent);color:#fff;font-weight:600;font-size:13px}.chat-footer{display:flex;gap:8px;padding:16px 20px;border-top:1px solid var(--border);background:var(--panel)}.chat-footer input[type=text]{flex:1;padding:10px 12px;border-radius:8px;border:1px solid var(--border);font-size:14px}.chat-footer button{padding:10px 16px;border-radius:8px;border:none;background:var(--accent);color:#fff;font-weight:600}.btn-attach{background:transparent!important;border:1px solid var(--border)!important;font-size:16px;padding:8px 12px!important}.media-content{display:flex;flex-direction:column;gap:6px}.media-content p{margin:0}.media-image{max-width:240px;max-height:240px;border-radius:8px;display:block}.media-video{max-width:260px;border-radius:8px}.media-content audio{max-width:240px}.media-document{display:inline-flex;align-items:center;gap:6px;padding:8px 12px;border-radius:8px;background:#0000000f;color:inherit;text-decoration:none;font-size:13px}.message-bubble.out .media-document{background:#fff3;color:#fff}.closed-notice{color:var(--text-muted);font-size:13px;justify-content:center}.ai-suggestion-banner{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;padding:12px 20px;background:#eef2ff;border-top:1px solid #c7d2fe}.ai-suggestion-body strong{font-size:12px;color:#4338ca}.ai-suggestion-body p{margin:4px 0 0;font-size:14px}.ai-suggestion-actions{display:flex;align-items:center;gap:12px;flex-shrink:0}.dashboard{padding:32px;max-width:1200px}.dashboard h1{margin-top:0}.date-filter{display:flex;gap:16px;margin-bottom:24px}.date-filter label{display:flex;flex-direction:column;gap:4px;font-size:13px;color:var(--text-muted)}.date-filter input{padding:6px 8px;border-radius:6px;border:1px solid var(--border)}.chart-card{background:var(--panel);border:1px solid var(--border);border-radius:12px;padding:16px;margin-bottom:24px}.metrics-table{width:100%;border-collapse:collapse;background:var(--panel);border:1px solid var(--border);border-radius:12px;overflow:hidden}.metrics-table th,.metrics-table td{text-align:left;padding:10px 14px;border-bottom:1px solid var(--border);font-size:14px}.metrics-table th{background:var(--bg);font-size:12px;text-transform:uppercase;color:var(--text-muted)}.admin-users{padding:32px;max-width:800px}.user-form{display:flex;gap:8px;margin-bottom:20px;flex-wrap:wrap}.user-form input,.user-form select{padding:8px 10px;border-radius:6px;border:1px solid var(--border);font-size:14px}.user-form button{padding:8px 16px;border-radius:6px;border:none;background:var(--accent);color:#fff;font-weight:600}.settings-card{display:flex;align-items:center;justify-content:space-between;gap:24px;background:var(--panel);border:1px solid var(--border);border-radius:12px;padding:16px 20px;margin-bottom:24px}.settings-hint{margin:4px 0 0;font-size:13px;color:var(--text-muted);max-width:480px}.whatsapp-connect-actions{display:flex;flex-direction:column;align-items:flex-end;gap:6px;flex-shrink:0}.whatsapp-connect-actions .error-text{max-width:220px;text-align:right;margin:0}.switch{position:relative;display:inline-block;width:44px;height:24px;flex-shrink:0}.switch input{opacity:0;width:0;height:0}.switch-track{position:absolute;cursor:pointer;top:0;right:0;bottom:0;left:0;background:var(--border);border-radius:999px;transition:background .15s}.switch-track:before{content:"";position:absolute;height:18px;width:18px;left:3px;bottom:3px;background:#fff;border-radius:50%;transition:transform .15s}.switch input:checked+.switch-track{background:var(--accent)}.switch input:checked+.switch-track:before{transform:translate(20px)}.switch input:disabled+.switch-track{opacity:.6;cursor:not-allowed}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000059;display:flex;align-items:center;justify-content:center;z-index:100}.modal-card{background:var(--panel);border-radius:12px;padding:24px;width:320px;display:flex;flex-direction:column;gap:12px}.modal-card h2{margin:0 0 4px;font-size:16px}.modal-card label{display:flex;flex-direction:column;gap:4px;font-size:13px;color:var(--text-muted)}.modal-card input{padding:8px 10px;border-radius:6px;border:1px solid var(--border);font-size:14px}.modal-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:8px}.modal-actions button{padding:8px 16px;border-radius:6px;font-size:14px}.modal-actions button[type=submit]{border:none;background:var(--accent);color:#fff;font-weight:600}.success-text{color:var(--accent);font-size:13px;margin:0}.conversation-sidebar{width:320px;flex-shrink:0;border-left:1px solid var(--border);background:var(--panel);display:flex;flex-direction:column;min-height:0}.sidebar-tabs{display:flex;align-items:center;gap:4px;padding:8px 12px;border-bottom:1px solid var(--border)}.sidebar-tabs button{background:none;border:none;padding:6px 10px;border-radius:6px;font-size:13px;color:var(--text-muted)}.sidebar-tabs button.active{background:var(--bg);color:var(--text);font-weight:600}.sidebar-close{margin-left:auto}.sidebar-scroll{flex:1;overflow-y:auto;min-height:0}.conversation-sidebar .notes-panel{width:auto;border-left:none;flex:1;min-height:0}.panel-section{padding:16px;border-bottom:1px solid var(--border)}.panel-section h3{margin:0 0 12px;font-size:13px;text-transform:uppercase;letter-spacing:.04em;color:var(--text-muted)}.panel-section h3:not(:first-child){margin-top:20px}.field{display:flex;flex-direction:column;gap:4px;font-size:12px;color:var(--text-muted);margin-bottom:10px}.field input,.field select,.field textarea{padding:7px 9px;border:1px solid var(--border);border-radius:6px;font-size:13px;color:var(--text);background:#fff;font-family:inherit;width:100%}.field textarea{resize:vertical}.field.readonly{gap:2px}.field.readonly strong{font-size:13px;color:var(--text);font-weight:500}.field-hint{font-size:11px;color:var(--text-muted)}.btn-primary{background:var(--accent);color:#fff;border:none;border-radius:6px;padding:8px 14px;font-size:13px;font-weight:500}.btn-primary:disabled{opacity:.6}.btn-block{width:100%;margin-top:4px}.next-step-box{background:var(--bg);border-radius:8px;padding:12px;margin-top:8px}.next-step-box.overdue{background:#fef2f2;border:1px solid #fecaca}.alert-inline{margin:4px 0 8px;font-size:12px;color:var(--danger);font-weight:500}.next-step-banner{padding:8px 20px;background:#eff6ff;border-bottom:1px solid var(--border);font-size:13px;color:#1e40af}.next-step-banner.overdue{background:#fef2f2;color:#991b1b}.purchase-history{margin-top:12px;font-size:12px}.purchase-history summary{cursor:pointer;color:var(--text-muted)}.purchase-history ul{list-style:none;padding:0;margin:8px 0 0}.purchase-history li{padding:8px 0;border-bottom:1px solid var(--border)}.purchase-row{display:flex;justify-content:space-between}.purchase-detail{color:var(--text-muted);font-size:11px}.status-chip{display:inline-block;padding:3px 9px;border-radius:999px;font-size:12px;font-weight:500;background:#f3f4f6;color:var(--text-muted);white-space:nowrap}.status-chip.small{font-size:10px;padding:2px 7px}.status-nuevo{background:#dbeafe;color:#1e40af}.status-en_atencion{background:#e0e7ff;color:#3730a3}.status-cotizado{background:#fef3c7;color:#92400e}.status-esperando_pago{background:#ffedd5;color:#9a3412}.status-pagado{background:#dcfce7;color:#166534}.status-facturado{background:#d1fae5;color:#065f46}.status-envio_programado{background:#cffafe;color:#155e75}.status-entregado{background:#bbf7d0;color:#14532d}.status-seguimiento{background:#fae8ff;color:#86198f}.status-cerrado{background:#f3f4f6;color:var(--text-muted)}.conversation-badges{display:flex;flex-wrap:wrap;gap:4px;align-items:center;margin-top:4px}.badge-waiting{background:#fee2e2;color:#991b1b;font-weight:600}.badge-overdue{background:#fef2f2;color:var(--danger);border:1px solid #fecaca}.badge-incident{background:#fff7ed;color:#c2410c}.badge-logistics{background:#ecfeff;color:#155e75}.badge-amount{background:#f0fdf4;color:#166534;font-weight:600}.dashboard-header{display:flex;align-items:baseline;justify-content:space-between;margin-bottom:20px}.dashboard-updated{font-size:12px;color:var(--text-muted)}.dashboard-section{margin-bottom:32px}.dashboard-section h2{font-size:16px;margin:0 0 12px}.dashboard-section h3{font-size:14px;margin:24px 0 8px}.section-head{display:flex;align-items:flex-end;justify-content:space-between;gap:24px;flex-wrap:wrap}.section-head .date-filter{margin-bottom:0}.dashboard-footnote{font-size:12px;color:var(--text-muted);border-top:1px solid var(--border);padding-top:12px}.indicator-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:12px;margin-bottom:32px}.indicator-card{background:var(--panel);border:1px solid var(--border);border-left:4px solid var(--border);border-radius:12px;padding:16px;display:flex;flex-direction:column;gap:2px}.indicator-value{font-size:32px;font-weight:700;line-height:1.1}.indicator-label{font-size:13px;font-weight:600}.indicator-hint{font-size:11px;color:var(--text-muted)}.indicator-card.tone-danger{border-left-color:var(--danger)}.indicator-card.tone-danger .indicator-value{color:var(--danger)}.indicator-card.tone-warning{border-left-color:#f59e0b}.indicator-card.tone-warning .indicator-value{color:#b45309}.indicator-card.tone-ok{border-left-color:var(--accent)}.indicator-card.tone-neutral{border-left-color:#0891b2}.alert-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:6px}.alert-row{display:flex;align-items:center;gap:12px;background:var(--panel);border:1px solid var(--border);border-radius:10px;padding:10px 14px;cursor:pointer}.alert-row:hover{border-color:var(--text-muted)}.alert-row.level-danger{border-left:4px solid var(--danger)}.alert-row.level-warning{border-left:4px solid #f59e0b}.alert-row.level-incident{border-left:4px solid #c2410c}.alert-row.level-ok{border-left:4px solid var(--accent)}.alert-icon{font-size:15px}.alert-body{display:flex;flex-direction:column;flex:1;min-width:0}.alert-body strong{font-size:13px}.alert-detail{font-size:12px;color:var(--text-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.alert-meta{display:flex;flex-direction:column;align-items:flex-end;font-size:12px;flex-shrink:0}.alert-agent{color:var(--text-muted);font-size:11px}.table-scroll{overflow-x:auto}.row-idle td{color:var(--text-muted)}.cell-danger{color:var(--danger);font-weight:600}.kpi-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:12px}.kpi-card{background:var(--panel);border:1px solid var(--border);border-radius:10px;padding:14px;display:flex;flex-direction:column;gap:2px}.kpi-value{font-size:22px;font-weight:700}.kpi-label{font-size:12px;font-weight:600}.kpi-hint{font-size:11px;color:var(--text-muted)}.kpi-card.tone-danger .kpi-value{color:var(--danger)}.settings-card.column{flex-direction:column;align-items:stretch;gap:16px}.threshold-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:16px}.threshold-grid .field{margin-bottom:0}